NiceUniverse
® Compact is NICE’s new total recording and Quality Management (QM) solution for small to medium contact centers. It provides centers with up to 48 seats with high-quality, top-grade applications and advanced QM tools on a highly-reliable platform, at an affordable price. NiceUniverse Compact integrates NICE’s market-leading interaction recording infrastructure with its highly successful QM offering, creating a powerful, cost-effective recording and QM application packaged as a unique single-box solution, easily installed and maintained with a remarkably low Total Cost of Ownership (TCO).
NiceUniverse Compact allows smaller companies to monitor and improve the overall customer experience, and achieve capabilities that were previously only available to very large contact centers. Smaller contact centers, like larger ones, can now undertake total recording of all interactions. This provides improved risk management and compliance assurance, ensuring that all calls are captured in accordance with regulatory and company retention policies.
NiceUniverse Compact’s single-box, open architecture was designed to be simple and easy to implement, while at the same time meeting modern IT requirements for a highly secured environment and reduced TCO. This new approach allows easy integration with virtually any existing infrastructure, and offers a structured growth path that ensures easy, economical expansion as the contact center and the business grow. Now smaller contact centers can realize significant gains through increased productivity and improved customer satisfaction.
